Before you start:

· Shopify Requirement: Products offered as One-offs must first be published in your Shopify store.

· Disabled by Default: One-offs are disabled by default and must be explicitly configured per product or variant.

· My Account Access: To allow subscribers to add one-time products independently, the Visible to customers toggle must be checked.

What are One-offs?

Allows subscribers to add individual products to their next scheduled order without changing their recurring subscription or completing a separate checkout.

You can use one-offs to:

· Increase average order value by adding products to existing orders

· Improve customer lifetime value through larger orders

· Reduce fulfilment costs by combining products into one shipment

· Encourage product discovery by allowing subscribers to try new products without adding them permanently to their subscription

Visible vs. Hidden One-offs

· Visible Upsells: Displayed directly in the My Account (e.g., in the "You might also like" section or product edit menus) for self-service addition.

· Hidden Upsells: Hidden from the My Account ( Visible to customers unchecked). These can only be added manually by your support team or triggered automatically via Yari Flow automations (e.g., free gifts, loyalty rewards, or special promotional offers).

How to enable One-offs

1. In the Yari Flow Dashboard, go to Products > Products.

2. Click on the product you want to offer as an one-off and click Edit upsell in the top-right corner.

3. Turn on the Product one-off toggle switch.

4. Configure the available settings:

o One-time percentage off discount: Enter a percentage discount (e.g., 0 for regular price, or 50 for a 50% discount).

o Visible to customers: Check this box to display the item to subscribers in their My Account Leave unchecked for hidden upsells.

o Limited to one per order: Restrict subscribers to adding a maximum quantity of 1 per delivery cycle.

o Only allow selected variants: Restrict upsell availability to specific variants.

5. Click Save changes.

Repeat these steps for each product or variant you want to make available.

How Customers Add One-offs

When Visible to customers is enabled, subscribers can add one-time items to their active subscription through one main self-service options in the My Account:

1. The + Add products Subscription Menu:

o On any active subscription card, customers click + Add products at the bottom of the item list.

o This opens the "Add products to your subscription" modal, where customers can search, browse, and click + to append items to their next delivery.

How Team Members Manually Add One-offs

Your team can manually add both visible and hidden one-offs to any customer's next delivery:

1. Go to Subscriptions > Subscriptions and open the target subscription.

2. In the Next Order section, click the + Add One Off button located under the line item table.

3. Select the desired product and variant from the modal list.

4. Set the quantity and optionally override the price if needed.

5. Save changes to apply the item to the next scheduled order.

How to Remove a One-off

If a subscriber or team member needs to cancel a one-time addition before order processing:

1. Open the customer's subscription page under Subscriptions > Subscriptions.

2. Locate the one-time item listed in the Next Order table.

3. Reduce its quantity to 0 (or click the trash icon) and save changes.

Optional: Hide the product from your Shopify storefront

When using a hidden one-off, you may also want to prevent the product from appearing in Shopify search results and collections.

You can use Shopify’s Unlisted product status to keep the product available through direct links and Yari Flow while hiding it from normal storefront discovery.

Frequently asked questions

Do I need to enable One-offs?

Sim. One-offs are disabled by default.

You can enable or disable them at any time for individual products or variants.

Do hidden one-offs appear in the My Account?

No. Unchecking Visible to customers prevents the product from appearing anywhere in the My Account. It remains available exclusively for admin manual additions and automated workflows.

Can I enable one-offs for selected product variants only?

Yes.

Enable Enable one-off for individual variants, then select the variants you want to make eligible.

Do one-offs create a new subscription?

No.

A one-offs is added only to the subscriber’s next scheduled order. It does not become a recurring subscription product and does not create future recurring charges.

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